Privacy Policy

01 Who this policy covers

Everyone who opens ukchatcam.com is covered, whether you stay for one match on a guest profile or come back every evening and run a club of your own. The same rules apply when you open the site from a shortcut on your phone’s home screen, because that shortcut is simply the website in its own window.

When we say “UKChatCam”, “we” or “us”, we mean the people who operate ukchatcam.com. “You” is whoever is using the site on a given device. This policy sits alongside the Terms of Service; where both talk about the same subject, read them together.

02 Details you choose to give us

A guest profile is created for you automatically when the site loads. Anything added after that is up to you.

• Profile: display name, profile picture and any short details you write about yourself.
• What you type: messages in Text mode, messages sent from someone’s profile, comments under live streams and messages inside clubs, together with the automatic translations of text messages.
• What you post in clubs: photos and video clips you share in a club chat, plus the name, picture and description of any club you create.
• Reports and emails: anything you tell us when you report an account or contact support, including screenshots you attach.
• Purchases: coin and VIP purchases, and gifts you send with coins.

03 Details that come from using the service

Some records exist simply because the service is running. When you are matched we log that a match took place, which mode it used and when it finished. Follows, blocks, club memberships, join requests and your chat list are stored so they are still there next time.

Your camera and microphone only switch on after your browser asks and you say yes. Sound and picture pass between you and the other person so the call can happen. We also collect technical details such as browser and operating system, language setting, a rough location worked out from your IP address and error logs. We use these to keep the site stable, load it in the right language and spot abuse.

04 What we use it for

• Running random matching in video, voice or text, keeping a call connected and ending it when either side moves on.
• Displaying your profile to the people you meet, and keeping follows, messages and club memberships in place.
• Translating text messages automatically when two people write in different languages.
• Handling club join requests and invitations, and checking new clubs before they open.
• Processing coin and VIP purchases, delivering gifts and handing out free matches, including those from the Reward Centre.
• Dealing with reports, enforcing our terms and club rules, and protecting people from scams and harassment.
• Fixing faults, measuring performance and deciding what to improve.

05 Who else is involved

We rely on outside companies for hosting, content delivery, payments, automatic translation and crash reporting. They receive only what their part of the job needs and handle it under contract with us. Payment card details go straight to the payment provider; we do not see full card numbers.

We may share information when a legal obligation applies, when someone’s safety is seriously at risk, or as part of a sale or restructuring of the service, in which case this policy would continue to apply. Selling personal information is not part of how we operate.

06 Retention: when information is deleted

We keep information while your profile is active and for as long afterwards as we need to settle disputes, handle reports, keep payment records or meet legal duties. Messages and club posts you delete may take some time to disappear from backups. When information is no longer needed, we delete it or strip out anything that identifies you.

07 Your rights

Depending on where you live, data protection law (including the UK GDPR) may give you the right to see the information we hold about you, have it corrected, ask us to delete it, object to some uses or receive a copy in a portable format. Email the support address above from any address and include your display name so we can find the profile. We may ask a simple question to confirm the profile is yours before acting.

If you think we have handled your information badly, please tell us first so we can put it right. You can also complain to your local data protection authority; in the UK that is the Information Commissioner’s Office.

08 Cookies and browser storage

We use cookies and similar storage to keep you signed in to your profile, remember settings such as language, count free matches and understand which parts of the site get used. Clearing your browser data removes them, though a guest profile stored only on that device will go with them.

09 Age

UKChatCam is not for anyone under 18. If we learn that a profile belongs to someone younger, we close it and remove the information linked to it.

10 Updates to this policy

When the service changes, this policy may change too. The date at the top of the page tells you when it was last revised. If a change matters a lot, we will point it out on the site before it takes effect.