UKChatCam
UKChatCam Contact
Support
Contact UKChatCam
UKChatCam support works by email. Write to [email protected] about your profile, coins, clubs or anything that is not working, and include the details below so we can help first time.
Email support · No forms · Reports through the app
Which UKChatCam address should I write to?
Write to [email protected] for anything to do with your profile, coins, clubs or the site itself. There is no contact form and no separate address for different topics; a normal email from any address works and lets you attach screenshots.
One email per problem is easiest to follow. If you have a second, unrelated question, send it separately so neither gets lost in a long reply chain.
What should I put in my email?
A clear email gets a clear answer faster. Include your display name, the device and browser you were using, and roughly when the problem happened in UK time. For coin purchases, add the date and the amount charged. A screenshot of any error message saves a lot of back and forth.
- Display name as it appears on your profile.
- Device and browser, for example iPhone with Safari or a Windows laptop with Chrome.
- When it happened, in GMT or BST.
- What you expected and what actually happened.
How do I report a person or a club?
If someone breaks the rules in a chat, a stream or a club, report the profile from inside the app; that sends us the context we need. Email as well if it is serious. Please do not post screenshots of other members anywhere else, as that breaks the club rules.
How do I make a privacy request?
To see, correct or delete the information linked to your profile, email us with your display name and say what you would like done. We may ask a quick question to check the profile is yours. The Privacy Policy explains your rights, and the Terms of Service cover coins and conduct.
What can UKChatCam support help with?
UKChatCam support handles anything tied to your own profile: coins and purchases that look wrong, a profile you want corrected or deleted, a club review you have questions about, a report you want to add detail to, or a part of the site that will not load. Write once and include the details below.
What support cannot do is tell you who another member is, pass on their contact details or undo a conversation that has already happened. If someone made you uncomfortable, the fastest route is still Next, block and report inside UKChatCam; email afterwards if you want to add context.
If your coins have not arrived
Work through it in this order before writing. Refresh the page and check your coin balance again. Make sure you are on the same profile you paid from, since a guest profile on a different device will not have them. If they are still missing after a few minutes, email us with your display name, the date and the amount charged.
Plenty of other questions are answered elsewhere on the site. The UK chat rooms page covers clubs and joining, the video chat guide helps with camera and microphone trouble, and the UKChatCam home page answers the common questions about free matches, coins and Live.
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Good to know
Support questions
Is there a phone number?
No. Support works by email at [email protected], which lets you attach screenshots and gives us a written record to work from.
How do I report someone?
Use the report option in the app. Email support as well if the problem is serious or you want to add detail.
Can I send screenshots?
Yes, and they help. Attach them to your email, but crop out anything with another person’s face or messages, since sharing those breaks the club rules.
Can I delete my profile?
Yes. Email support with your display name and ask for the profile to be deleted. We may check that the profile is yours first.
My camera does not work. Can you help?
Usually the browser has blocked it. Allow camera and microphone for the site in your browser settings and reload. If it still fails, email us your device and browser.